Terms and Conditions

The use of this site is governed by the policies, terms and conditions set forth below . Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Fire Drops, LLC indicates acceptance of these terms and conditions. These terms and conditions shall super-cede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Fire Drops, LLC. Fire Drops, LLC reserves the right to make changes to this site and these terms and conditions at any time.

By ordering or registering on Fire Drops, LLC you grant us the right to add your contact details to our database. From time to time we may contact you about offers and new products. You can easily be removed by unsubscribing and we will remove you from marketing communications.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Fire Drops, LLC reserves the right at any time after receipt of your order to accept or decline your order for any reason. Fire Drops, LLC reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. Fire Drops, LLC is selling to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by Fire Drops, LLC.

Liability

Fire Drops, LLC. is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

Delivery

The delivery times provided by Fire Drops, LLC are estimates only. Fire Drops, LLC will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. Fire Drops, LLC cannot be held responsible for incorrectly entered delivery addresses.

Acceptance of the Goods

The buyer is responsible for inspecting the goods for fault upon receipt and notifying us within 10 days of receiving the goods should there be a fault.

Change of Address

Fire Drops, LLC cannot be held responsible for an incorrect address being entered on your order. Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalized, please contact Customer Service immediately. We will attempt to update any incorrect order details, however due to the fast turnaround of our warehouse, some orders cannot be adjusted. In the case that your order is processed and cannot be updated, please refer to our returns and exchange section for more information.

International Customs Charges

Some orders may incur a customs or import duty charge. Fire Drops, LLC does not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office.

All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and Fire Drops, LLC will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and Fire Drops, LLC will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.

Pricing

Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in US Dollars.

Refunds & Returns

Returns

We are happy to refund or exchange any unopened product that is returned to us in good condition. Shipping is up to you, as we do not offer free return shipping.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Shipping

To return your product, you should mail it to: 6 Newell Circle, South Easton, MA, 02375

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Order Cancellations

If notified before goods have been dispatched Fire Drops, LLC can accommodate order cancellations. If items have been shipped, Fire Drops, LLC reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.

Copyright and Trademark Notice

This site is owned and operated by Fire Drops, LLC. Unless otherwise specified, all materials appearing on this site, including the text, design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Fire Drops, LLC. All software used on the site is the sole property of Fire Drops, LLC or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Fire Drops, LLC prior written permission. All rights not expressly granted herein are reserved.

Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error, Fire Drops, LLC shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

Fire Drops, LLC shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Fire Drops, LLC will issue a credit to your credit card account in the amount of the charge.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties.

You acknowledge that Fire Drops, LLC is not responsible for the operation of or content located on or through any such site.